ARE YOUR CAREGIVERS AND NURSES QUALIFIED?

All our foreign and local nurses are fully qualified and certified nurses with a Diploma or Degree. Most of them already have experience in caring for an elderly patient at home and/or in a hospital or nursing home setting.

Our caregivers are either qualified nurse assistants, nursing aids, certified caregivers or candidates who have the right attitude and temperament to care for an elderly.

We will be able to advise you on which qualification is a best match after an initial assessment of your requirements.

HOW LONG DOES THE PROCESS TAKE?

For placement of a foreign caregiver or nurse, the entire process usually takes between 3 to 4 weeks from the time of receiving your specific requirements. Click here to see the entire process from selection to placement.

For placement of local nurses, it can take between 3 to 10 working days, depending on the situation. It is best to contact us a few weeks in advance for respite care.

WHICH ELDERLY SCHEMES AND SUBSIDIES CAN I USE?

If eligible, you can:

Reduce the cost of the monthly levy of your Foreign Domestic Worker (FDW) from $60 to $265 under the “Aged person scheme” or “Persons with disabilities scheme”.

Apply for the FDW Grant by AIC and get a further reduction of $120/month.

Claim ElderShield Payouts.

WHERE ARE YOUR CAREGIVERS AND NURSES FROM?

Most of our foreign nurses and caregivers are from the Philippines, Myanmar, Indonesia and India.

We highly advise our clients to make their selection based on a candidate’s skills and experience rather than their nationality.

DO YOUR CAREGIVERS AND NURSES SPEAK ENGLISH?

Yes, all our caregivers and nurses speak English with variations in fluency and some are able to speak simple Chinese or Malay.

You can let us know if you have a specific preference in language, such as Bahasa or Tamil, so we can find you the best match.

HOW DO YOU SCREEN AND SELECT YOUR CAREGIVERS AND NURSES?

Our shortlisted candidates undergo a thorough process of pre-selection based on their education and experience and undergo an initial interview by a professional in the field to test their competency. We also conduct background checks when necessary.

We assess their knowledge, technical skills, service orientation, and motivation during our interview process.

CAN I ASK FOR A MALE CAREGIVER OR NURSE?

The Singapore FDW visa framework only applies to female workers currently, however, MOM will grant FDW visas to male candidates in exceptional cases where there is a strong rationale.
We can apply for an exception on your behalf to provide you with a male caregiver or nurse, but you can expect a 5 to 6 weeks waiting period to obtain approval from MOM.

CAN A FOREIGN CAREGIVER OR NURSE ADMINISTER MEDICAL CARE?

No, only nurses registered with the Singapore Nursing Board have the license to provide medical care to a patient.

“It is an offence to practise nursing/midwifery without a valid practising certificate” [ Nurses and Midwives Act (Chapter 209) Section 26 (1) ]. “Any person who contravenes subsection (1) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $10,000 and, in the case of a second or subsequent conviction, to a fine not exceeding $20,000 or to imprisonment for a term not exceeding 6 months or to both.”
The same penalty applies to the employer of the person.

WHAT IF I AM NOT SATISFIED WITH MY CAREGIVER OR NURSE?

In the event that a problem arises, we will conduct an investigation into the matter and communicate with you and the candidate to work out the best resolve for both parties.

In the event that the problem persists or escalates, we will assist in the replacement of the caregiver or nurse and our usual replacement terms and conditions may apply.

For any other enquiries, call us at our 24/7 hotline +65 6650 8684.